At ClassifiedsPlace, our mission is to help you find the best prices on furniture and home décor from trusted online retailers. We’re a comparison platform and don’t sell products directly, so any returns or product inquiries should be handled with the store where you made your purchase.
We want your shopping experience to be smooth and worry-free, so we recommend always reviewing the specific return and refund policy of each retailer before placing an order
How to Return a Product
1. Locate your order confirmation
When you receive your item, you will also receive an order confirmation or invoice from the webshop. This document contains important information you may need when starting a return.
2. Contact the retailer’s customer service
If you want to return a product, reach out to the webshop where you made the purchase. Most stores offer a return form or have a support team ready to assist you.
3. Follow the retailer’s return instructions
Return conditions vary from store to store. Some offer free returns, others may require you to cover the return shipping cost. Always check the retailer’s terms to ensure proper handling.
4. Package the item securely
Most retailers require that items be returned unused and in their original packaging. Be sure to pack your item carefully to prevent damage during transit.
5. Send the item back
Once you’ve received return instructions, send the item using the method provided by the retailer. Always keep your shipping receipt and tracking number as proof of return.
Claims and Defective Products
If you’ve received a damaged or incorrect item, contact the retailer’s customer service immediately. As an EU consumer, you have the right to file a complaint for up to 24 months, as long as the issue is not caused by regular wear and tear. Most shops have a dedicated claims process – check the retailer’s website for details.